Introduction
At Digital Globe Agency, based in Ghaziabad, we strive to provide high-quality services to our clients. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines regarding refunds.
General Policy
All requests for refunds will be considered on a case-by-case basis. We aim to resolve any issues amicably and fairly, ensuring that both parties are satisfied.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Service Dissatisfaction: If you are not satisfied with our services due to a failure to meet the agreed-upon scope of work.
- Service Cancellation: If you cancel a service within a specific timeframe before the project commencement.
Non-Refundable Services
The following services are non-refundable:
- Services that have been completed and delivered as agreed upon.
- Customized services tailored specifically to your needs.
- Any third-party costs incurred on your behalf (e.g., ad spend, software subscriptions).
Requesting a Refund
To request a refund, please follow these steps:
- Contact us via email at okaydigitalglobe@gmail.com or call us at +91-7827430280.
- Provide your order details, including your name, service purchased, and reason for the refund request.
- We will review your request and respond within [insert timeframe, e.g., 5-7 business days].
Processing Refunds
If your refund request is approved, we will process the refund to your original payment method within [insert timeframe, e.g., 14 business days]. Please note that your bank or credit card company may take additional time to process the refund.
Changes to This Policy
Digital Globe Agency reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Digital Globe Agency
Ground Floor, A-9, Brij Vihar, HIG Flats, Ashok Vatika, Surya Nagar, Ghaziabad
okaydigitalglobe@gmail.com
Phone: +91-7827430280